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CANCELLATION POLICY – FEES AND CHARGES

  

REHEARSALS

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• Bookings of any period shorter than 3 days must be cancelled with a minimum of 72 hours notice prior to the start of the session.

• Bookings of 3 lockout days or longer require a 50% deposit and must be cancelled with a minimum of 14 days notice (unless otherwise stated). Premises Studios Ltd reserves the right to increase the notice period in conversation with the client when making a booking. 

• Cancelation fees apply to the cost of the room hire and does not include backline. Fees shall not be reduced on account of the client’s failure to use the studio for any or all of the period of the booking.

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RECORDING

 

• Recording studio bookings are subject to a 10-day cancellation policy.

• Invoices are payable in full in the event of a late cancellation.

• Fees shall not be reduced on account of the clients failure to use the studio for any or all of the period of the booking.

• EXTENDED TERMS detailed below

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WORKSHOPS AND COURSES

 

• By paying a deposit and securing your place on a Course, you are committing to attend the Course for its full duration, and are liable to pay the full Course fees.

• We are happy to accept cancellations (with a full refund) up to four weeks before the start of a course you are booked on. Cancellation notice must be in writing by email to:    michele@premiseseducation.org

• If you need to cancel less than four weeks before the course, we will do our best to find a replacement and, if we succeed, the balance of your fee will be returned less a £50 reservation charge. If we are unable to find a replacement, we reserve the right to retain the full fee.

• In the rare circumstance where we may need to cancel a Course, we will provide you with as much advance notice as possible and will either offer you an alternative Course of the same standing or return all fees paid, but shall not be liable for travel or other costs.

 

CLIENT RESPONSIBILITY

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• When a booking is made, the client acknowledges and agrees that they, or their designated representatives, are responsible for ensuring that the studio is suitable for the client's intended purpose.

• Furthermore, the client affirms that their equipment will be in good working condition and compatible with the studio.

• Any issues or damage arising from the use of the client's personal equipment will be solely the responsibility of the client and may incur associated charges

• By agreeing to a studio booking, the individual initiating the reservation agrees to assume responsibility for settling any invoice connected to the booking. This responsibility remains regardless of whether they choose to designate a third party for invoicing.

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BREAKDOWN

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• Should a studio breakdown or equipment failure occur, The Premises Studios Ltd will strive to either replace the entitled equipment, as stipulated in the terms outlined herein, that has been lost due to said equipment failure, or provide the client with a credit or refund of the booking fee associated with the reservation.

• The Premises Studios Ltd shall not bear any further liability or responsibility to the client beyond these specified remedies.

 

THEFT / DAMAGES

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• The client holds liability for any damages or theft that occur, or that can be ascribed to them, whether before, during, or after their session. It should be noted that The Premises Studios Ltd, its staff, or Directors will not bear responsibility for the theft, loss, or damage of the client's personal equipment and belongings at any point during or after the rental period

 

FILMING

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• Unless expressly authorised in writing by The Premises Studios Ltd, no audio recording, filming, video recording, or radio broadcasting shall be permitted on The Premises Studios Ltd site for any purpose whatsoever.

• The Premises Studios Ltd retains exclusive rights to any recordings made without prior solicitation

 

EVENTS

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• Premises Studios Ltd does not accommodate live music events. No events, whether ticketed or free, are permitted within the facility without prior written consent from The Premises Studios Ltd.

• We reserve the right to decline, cancel or turn away any bookings that violate or seem to violate this policy.

 

PROMOTION

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• Under no circumstances is any Client permitted to utilize or grant permission for the use of "The Premises Studios Ltd," "The Premises," "The Premises Studios," or any other professional name or likeness for commercial associations, merchandising, direct or indirect endorsements of products or services, or any other purposes, without obtaining prior written approval from The Premises Studios Ltd.

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EXTENDED TERMS - RECORDING

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MASTERS

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• The client's access to the masters and session data materials is granted immediately upon settling The Premises Studios' Ltd invoice(s) linked to the session or any outstanding dues prior to the session.

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BACKUPS and STORAGE

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• At the conclusion of a recording session, data and materials shall be held by The Premises for 10 days solely at the risk of the client.

• After 10 days from the end of a session, the client shall be liable for such reasonable charges as the Premises may raise against the client for the continued storage of the materials.

• The Premises is at no time responsible for the storage of session data or masters. The Premises shall be entitled to dispose of masters and session data if agreed with the client that they do not wish to have their session stored or backed-up.

• It is strongly advised that the client supplies a portable HD storage device as an alternative to temporary storage.

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CLIENT RESPONSIBILITY

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• Upon making a booking, the client acknowledges their obligation to ensure the suitability of the studio for the their purpose.

• The client also confirms that their equipment will be in good working order and compatible with the studio.

• Any issues or damage stemming from the use of the client's partially recorded media, including virus-related issues, are the client's sole responsibility and the client will assume liability for any related costs/repairs.

 

BREAKDOWN

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• In the event of studio breakdown or equipment failure, The Premises will endeavor to replace the lost equipment entitled to the client under the terms stated herein. Alternatively, a credit or refund of the booking fee relevant to the session will be issued.

• It is important to note that The Premises shall not bear any additional obligations or liabilities beyond these proposed resolutions.

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THEFT / DAMAGES

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• The client will be liable for any damages or any theft that occurred or that can be attributed to the client before, during or after the period of your session.

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CONDITIONS OF ENTRY

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• Entry to the Recording Studios, Rehearsal Studios, and Café is subject to compliance with the mentioned terms before, during, and after the Client's session. In the event of any conflicting terms, those within this TERMS OF BUSINESS shall supersede all others.

• The Client expressly acknowledges the terms of this policy, unless they are waived by The Premises Studios Ltd. Any such waiver is only valid upon obtaining The Premises Studios Ltd.'s prior written consent.

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GDPR STATEMENT

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The Premises Studios Ltd GDPR Statement May 2018

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Company Registration Number 03241995.

Address: 209 Hackney Rd London E2 8JL.

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The new EU General Data Protection Regulation (GDPR) comes into force on the 25th May 2018 and will impact every organisation which holds or processes personal data. It will introduce new responsibilities, including the need to demonstrate compliance, more stringent enforcement and substantially increased penalties than the current Data Protection Act (DPA) which it will supersede.

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In essence, the GPDR puts into practice its six underlying principles to protect the individual and the personally identifiable information (PII) or data.

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• Lawfulness, fairness and transparency. Lawful: Processing must meet the tests described in GDPR [article 5, clause 1(a)]. Fair: What is processed must match up with how it has been described. Transparency: Explain to the subject what data processing will be done.

• Purpose limitations: Define what it is being used for and not be used for other purposes.

• Data minimisation: Only store what is required.

• Accuracy: The data is accurate

• Storage limitations: No longer than necessary.

• Integrity and confidentiality: It is held securely and, if stored online or in the cloud, it is encrypted by default.

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The Premises Studios Ltd is committed to high standards of information security, privacy and transparency. We place a high priority on protecting and managing data in accordance with accepted standards.

The Premises Studios has been working to meet the GDPR requirements.

 

To date, the company has:

• Trained all management staff on what GDPR entails and ensured that they understand what data on individuals should be held or not.

• Reviewed all client data held by and on behalf of the company.

• Ensured that the data held is necessary and accurate.

• Ensured that the data is behind several strong security walls at all points and that the cloud servers provide adequate encryption.

• Reviewed all passwords and security on all computers and ensured that all passwords are strong enough to protect data as far as reasonably possible.

• Committed to regular password changes to ensure breaches do not occur.

• The Premises Studios will perform regular data reviews to identify what data is no longer needed and will delete it if necessary.